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Our Terms & Conditions Explained

When you open an account with us, these terms define how your balance works, how we handle your personal data, and what happens when you withdraw.

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barata slot Our Terms & Conditions Explained
GET HELP ANYTIME

Support Channels for Terms Questions

Team online

Live Chat

Open the chat window in the lobby footer. Our team responds in minutes during operating hours. Ask about deposit holds, withdrawal timelines, account changes or any policy clarification.

Email Support

Send queries to our support address; we reply within 4 business hours. Attach screenshots of account activity or payment confirmations if your question relates to a specific transaction.

In-Account Help Centre

Log in and head to Settings > Help. You'll find answers to common Terms questions, account verification steps, and withdrawal policy details without leaving the site.

HOW WE PROTECT YOU

Data Security & Your Rights

Personal Data Handling

We collect your name, contact details and payment information only to verify your account and process deposits and withdrawals. We never sell your data to third parties and store everything on encrypted servers. You can request what data we hold about you at any time.

Account Verification

First withdrawal always requires identity confirmation — upload ID and proof of address through your Account menu. This step confirms it's really you and prevents fraud. Most verifications clear within 24 hours.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your lobby settings and prevent unauthorized access. You can disable optional analytics cookies in your browser; essential cookies must stay on for the platform to function.

Data Retention

Account records and transaction history stay on file as long as your account is active. If you close your account, we retain data for 7 years to comply with financial regulations and then securely delete it.

Changing Your Information

Update your email, phone or address from Settings > Profile anytime. Account name cannot be changed once verified. For other account changes, contact support with ID verification.

Privacy Request Process

Request a full data export, correction or deletion via Settings > Privacy Requests. We'll reply within 14 days. Some data may be kept for legal reasons; we'll explain what and why.

Your Terms & Conditions Questions Answered

Go to the login page and tap 'Forgot Password'. Enter your registered email and we'll send a reset link within 2 minutes. Click the link, set a new password, and log back in. If you can't access your email, contact support with proof of account ownership and we'll help you recover it.

No. Our terms permit only one active account per person. Opening duplicate accounts violates the policy and may result in suspension of all linked accounts. If you need to change email or phone, update it within your Settings instead of opening a new account.

Minimum deposit is Rp50,000 across all payment methods — DANA, OVO, GoPay and QRIS. Maximum single deposit is Rp10,000,000. Daily deposit limit is Rp50,000,000. These limits help manage your budget; contact support if you need to adjust them temporarily.

We process withdrawal requests within 24 hours on business days. After we release your funds, DANA and OVO usually deliver within minutes; GoPay typically takes 1–2 hours. QRIS and bank transfer may take 1–2 business days depending on your bank. We'll notify you by email when the payout is sent.

Withdrawals are free. We do not deduct platform fees from your payout amount. Some payment providers (your bank or e-wallet) may apply their own small charges; that's between you and them. We show the exact amount you'll receive before you confirm the withdrawal.

If the withdrawal is still pending (hasn't left our system yet), you can cancel it from your Transaction History within 30 minutes. Once it's processed and sent to DANA, OVO, GoPay or QRIS, cancellation is not possible. Contact support immediately if there's an issue and we'll investigate.

If you breach terms — such as opening duplicate accounts, using someone else's payment method, or initiating chargebacks — we may suspend your account pending review. You'll receive an email explaining why. Most suspensions are lifted within 48 hours after investigation. Repeated violations may result in permanent closure.

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